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Complaints Policy and Procedure

 

We try to offer Patients the best possible service, however, if you are unhappy about anything, please let us know as soon as possible. We have a Practice Complaints Procedure as part of the NHS system for dealing with complaints.

We hope that most problems can be sorted easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:-

Within 12 months of the incident or of becoming aware of the matter complained about.

 

Please click here to read our full complaints policy