Telephone Triage

The surgery runs a telephone triage system. When you call the surgery you will be asked if a doctor or nurse could telephone you back, if you are needing help on the same day. The more information you are able to provide does help the receptionist place you with the correct health professional in the team. 

Queuing up early in the morning will not necessarily guarantee you an appointment.  To run more efficiency you may be offered the triage service and telephoned back.

If you would like to understand more about the new service please ask reception who are here to help.

Appointments With a Doctor

The surgery runs the telephone triage system where all patients are triaged if they need to be seen by a GP on the same day. Appointments are kept back for urgent medical problems. The GP or Nurse Practitioner on triage will call you back, if you call in the morning you will normally receive a call back by the end of the morning and the same if you call in the afternoon, and if they feel they need to see you they will arrange a time for you to come down to the surgery.

Alternatively there are some appointments that can be booked ahead, and you can either telephone or use our Online booking service.  This could change due to circumstances.

Speak to reception to find out more about this or go to our Online Services link over on the right hand side.

Please note the doctor of your choice may be unavailable either on holiday or study leave.

Please do everything you can to keep your appointment and inform us as soon as possible if you are unable to attend for your appointment. If you arrive later than your appointment time the doctor may ask to see you at the end of surgery. If we are running late, please bear with us – on another occasion it may be you who needs the extra time.

The surgery is designed to allow wheelchair access and there are also disabled toilet facilities.

Experienced Nurses

Experienced Nurses are available to call you back.  This can provide quick access to solving your medical queries.

Advice on:

  • How to manage minor ailments or infections, coughs and colds, flu-like symptoms not responding to the recommended over the counter remedies
  • Advice on recent investigations, ie, Blood results, X Rays or scans
  • Follow up support on new treatments, started on medication and advice on stable chronic disease areas - e.g: Asthma, Hypertension, Diabetes, COPD and Stroke
  • Medication reviews and prescribing of medication where appropriate
  • Signposting of discusssed need to relevant health professional
  • General health enquiries

Please Note: Remember your local Pharmacy can also provide advice on minor ailments and illnesses

Opening Times

Please select a site

Opening times

We are open 8am to 6pm Monday to Friday.

Please note our phone lines are closed between 1 -2 for administration and training purposes.


When We Are Closed

 In the event that you need to see a doctor outside of our normal working hours or when we are closed for training we are assisted by NHS 111.

To contact them dial 111 or visit 111 Online

This service is free and operates 24 hours a day, 7 days a week.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999.  

Late for your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

One Appointment, One Problem

Before you see the GP, work out what you are worried about. Highlight your concerns. Think about how you would describe your symptoms and get to the point without keeping important information to the end. Note that too many problems distract the doctor on dealing with your main problem and the doctor may be more likely to rush. Therefore we request that you address only one problem per appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Educational Training

We are involved in the teaching of medical students which means sometimes we will have students sitting in to learn from our GPs and nurses.

If you do not wish to have a student present please inform reception. Any decision you make will not affect your treatment. If you do consent to students you may still ask the students to leave at any time should you change your mind. If you have any concerns, please discuss with a member of the practice team.

Extended Hours

The surgery is now open on alternate Tuesday's and Friday's early morning from 07:00 to 08:00 to help those who are working.  The appointments are pre-bookable with Dr Navale or Dr Rao and Kim our healthcare assistant who can take bloods, BP checks and well being health advice.  

This service is for those who find it difficult to attend the surgery during the day time.  We are NOT open at these times for other services e.g. reception queries or prescription queries please call us or come and see us during our normal surgery opening hours.

Improved Access

CLICK HERE for information about evening and weekend access to GP appointments across Crawley.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.