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How to Complain

 

Comments

We welcome compliments, suggestions or concerns about the services you have received from the doctors or any staff working in this practice.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We operate a complaints policy in line with NHS complaints procedure. Should you have a complaint or wish to comment about the service you have received from the Practice ideally this is best made in writing directly to the Practice Manager.   If you would like to discuss any concerns you can also raise this initially with the Reception Co-ordinator.

A Patient information Leaflet and the full Policy regarding complaints can be obtained from reception and is also available on our website - under the link on the right hand side 'How to complain'.

Complaints concerning the NHS 111 Service should be direted to the NHS 111 Patient Advice and Liaison Service (PALS) on 01737 363866 or pals@secamb.nhs.uk.

If you have an enquiry or comment about NHS services you should contact Healthwatch West Sussex on 0300 012 0122.

NHS England also:

PO Box 16738, Redditch, B97 3PT

Tel:0300 311 22 33

Email: england.contactus@nhs.net

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

Complaints procedure

How to complain - leaflet

Information on how to make a complaint



 
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